Refund and Returns Policy

Refund and Returns Policy

At K6 GROUP, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help:

1. Eligibility for Returns: Products must be unused, unopened, and in their original packaging. Returns must be initiated within 14 days of delivery.
2. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
3. Non-Returnable Items: Certain products such as opened cosmetics, gift cards, and discounted items are not eligible for returns.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

For assistance, please reach out to us at info@k6groupllc.com.

Shipping and Delivery

K6 GROUP ensures reliable shipping to deliver your orders promptly:

1. Processing Time: Orders are processed within 1-3 business days.
2. Shipping Time: Delivery times vary based on location and shipping method, typically ranging from 5-10 business days.
3. Shipping Charges: Calculated at checkout and depend on your location and selected delivery option.
4. Tracking: You will receive a tracking number once your order is shipped.

For any shipping concerns, contact us at info@k6groupllc.com.

Damaged or Defective Products

If you receive a damaged or defective product, we will resolve the issue promptly:

1. Reporting: Notify us within 7 days of receiving the product by emailing [Your Email Address] with your order details and photos of the damage.
2. Replacement or Refund: Depending on the situation, we will offer a replacement or full refund.
3. Return Shipping: For defective items, K6 GROUP covers the cost of return shipping.

We value your trust and strive to ensure a positive shopping experience.